Refund & cancellation policy

This policy covers mentoring and business mindset services purchased from BORN SPIRITUAL. The written proposal specifies what is included, how and when the service is delivered, the total price, currency, taxes and any other agreed charges before you pay. No physical products are supplied.

If a package includes several sessions or components, their allocation or value is stated before payment so any unused portion can be calculated clearly.

If you cancel before the service begins, you are entitled to a full refund of the amount paid for that service.

If the service has started, you may cancel the remaining work and receive a refund for the part that has not been provided. Services already delivered are not refundable solely because a particular personal or business result was not achieved. This does not affect your rights if a service is defective or not provided as agreed.

If we cancel and cannot agree a suitable alternative with you, we refund the unprovided portion. If nothing has been delivered, the refund is in full.

You may reschedule a session without a fee by contacting us at least 24 hours before the appointment. If you need to change it with less notice or miss a session, contact us as soon as possible to discuss a new date.

A late cancellation or missed appointment does not automatically forfeit payment for services that have not been provided under this policy. No undisclosed cancellation charge will be deducted from a refund.

Email contact@bornspiritual.com with your name, the email used for the purchase, the service and the invoice or payment reference if available. State whether you want to cancel, reschedule or request a refund, and explain any delivery problem. Do not send full card details.

We review the request and explain the decision and any calculation. Approved refunds are returned to the original payment method where possible. The time for the funds to appear depends on the payment provider and your bank; we will confirm when the refund has been submitted.

Please contact us if you disagree with a decision so we can review it. You retain any applicable right to contact your payment provider, pursue a dispute or use other legal remedies.

This policy is additional to any rights that cannot be excluded under the law applicable to your purchase. Where the statutory EU consumer right of withdrawal applies to a distance service contract, the period is 14 days from the conclusion of the contract. You may withdraw without giving a reason by sending a clear statement to contact@bornspiritual.com before that period expires.

Where that statutory right applies, any reimbursement legally due is made without undue delay and no later than 14 days after we are informed of your decision to withdraw, using the original payment method unless you expressly agree otherwise and without a refund fee. Any amount lawfully due for a service started at your express request is subject to the legal conditions described below.

Contract information and the applicable withdrawal instructions are confirmed in a durable medium, such as email, before the service begins. An individual proposal does not replace or restrict mandatory statutory rules.

Where applicable, starting a service during a withdrawal period requires your express request. If you then withdraw, a proportionate amount may be payable for work provided before withdrawal, subject to the legal requirements. The withdrawal right is lost after full performance only where the legally required prior express consent and acknowledgment have been obtained. We do not treat an inquiry or silence as that consent.

You may use the following statement when exercising an applicable statutory right of withdrawal. This wording is optional; any clear statement of your decision is sufficient.

To BORN SPIRITUAL, contact@bornspiritual.com: I hereby give notice that I withdraw from my contract for the following service: [service]. Contract concluded on: [date]. Consumer name: [name]. Consumer address: [address]. Date: [date]. Signature: [only if submitted on paper].

The policy and proposal supplied before payment govern your purchase, subject to mandatory law. Later changes to this page do not retrospectively reduce the rights agreed for an existing purchase.